Maintenance & Support
At PonyTech Ltd, we believe that minimizing issues and maximizing efficiency is only possible through regular support. After the development stage, we begin the maintenance process to ensure your product operates at the highest level. We schedule updates to keep your entire infrastructure running smoothly.
The success of your custom software and applications is vital to us. Whether you need support on a short-term or long-term basis, our custom services guarantee top performance. We offer support and maintenance plans that address both expected and unexpected software issues across a range of devices.
Software Performance Optimization
Performance optimization is crucial for maintaining an efficiently functioning system or application. This involves constant monitoring and analyzing the performance of your system/application and identifying areas for improvement. Our optimization process covers:
- Design Level
- Algorithms and Data
- Structures
- Source Code Level
- Build Level
Our comprehensive approach ensures that both server-side and client-side code are optimized. After a thorough analysis, we implement specific measures to enhance performance without incurring unnecessary costs.
Preventative Maintenance Services
Preventative maintenance involves maintaining accurate records of inspections and servicing, as well as understanding the lifespan of each component to determine replacement frequency. These records help maintenance technicians diagnose problems when they occur.
Our preventative maintenance services go a step further with onsite maintenance of your IT environment, providing full peace of mind and security for your business operations.
System/Storage & Backup Health-checks
Due to the complexity and size of business/storage/backup systems, they can suffer from misconfigured settings, insecurities, instability, and errors. Our health checks proactively and comprehensively review your system configuration and processes. Our professionals optimize speed, update documentation, prepare for growth, and increase reliability. This preventative maintenance schedule saves time, reduces costs, and ensures efficient and productive operations.
24/7 Enterprise Software Support
Our 24/7 Enterprise Software Support includes responsive onsite, remote dial-up, telephone, and email support options, as well as end-to-end maintenance, management, and support solutions for current model and end-of-line operating system versions and releases.
We provide remote troubleshooting capabilities via online communication or automated means on the customer’s device or available on the Web. Our key highlights include performance, service delivery, maximum uptime, resource optimization, and global 24/7 support.